Our Hospice Receives 2025 Hospice CAHPS Honors Award

FOR IMMEDIATE RELEASE
[Columbus, Indiana] July 10, 2025 – Our Hospice has been honored with the 2025
Hospice CAHPS Honors Award, presented by MatrixCare, in recognition of its
exceptional performance in the 2024 Hospice CAHPS (Consumer Assessment of
Healthcare Providers and Systems) scores. This prestigious accolade highlights
outstanding family and caregiver satisfaction rates—an indicator of the quality,
compassionate care provided to patients and their loved ones.

The Hospice CAHPS Honors program, a flagship recognition initiative from MatrixCare,
celebrates hospices that demonstrate excellence across key patient-experience metrics.
For over a decade, this program has set industry standards by spotlighting agencies
with consistently high satisfaction and quality of care scores (matrixcare.com).

This recognition validates Our Hospice steadfast commitment to its mission: “Making
Every Moment Count.” By delivering compassionate, personalized care—especially
during life’s most poignant moments—our teams ensure that patients and their loved
ones feel seen, supported, and respected every day.

“This award reflects our dedicated staff and volunteers, whose empathy and
professionalism ensure the highest standard of care for every patient and family we
serve,” said Shannon Johnson, RN, Manager of Clinical Compliance & Quality. “It is
truly an honor to know that our commitment is recognized through the voices of our
families.”

“Our team’s dedication to exceptional care is what allows us to make every moment
count for our patients and their loved ones,” added Steph Cain, President of Our
Hospice. “This award shows how we are truly Better Together—because of our people,
their compassion, and their commitment to Making Every Moment Count.”

Administered by MatrixCare and required by CMS (Centers for Medicare & Medicaid
Services), the Hospice CAHPS survey is a trusted national instrument completed by
primary caregivers of patients who received hospice services. Metrics include
communication, timely support, respect, emotional and spiritual support, pain
management, caregiver training, overall rating, and willingness to recommend. This
award signifies top-tier performance across these comprehensive domains.

Media Contact
Andrew Brunni, Marketing Specialist
812-314-8033
abrunni@crh.org

Our Hospice will continue to enhance care delivery by integrating caregiver feedback
into all levels of service improvement. This recognition energizes ongoing quality
initiatives, training, and the expansion of patient- and family-centered approaches.